Shipping policy

Last updated: 18-January-2026

Thank you for shopping with us. Each of our crochet pieces is handmade with care by experienced women artisans, so please read our shipping policy carefully.

Shipment processing time

If we are experiencing a high volume of orders, shipments may be delayed by a day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

1. Order Processing Time

All our products are handmade, not mass-produced.

  • Processing time: [3-5 business days] - Or 1 business day if the item is ready

  • This includes crafting, quality checking, and packaging.

  • Processing time may vary depending on order size and product type.

You will receive a confirmation email once your order is shipped.

2. Shipping Destinations

We currently ship to:

  • Lebanon Only

If your country is not listed, please contact us before placing an order.

3. Shipping Methods & Delivery Time

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Regular shipping: [3-4 business days]

  • Express shipping: [1-2 business days]

Please note that delivery times are estimates and may be affected by customs, holidays, or courier delays.

4. Shipping Costs

Shipping costs are:

Shipment method 
& Price 		Estimated     Delivery       Time
 (In Days)		 Shipping Location
3$  3-4 business days Lebanon
Express Delivery
6$ 		1-2 business days Lebanon

 

5. Delays & Issues

Because our products are handmade:

  • Unexpected delays may occur during high-demand periods.

  • Courier delays are beyond our control.

If your order is delayed or lost, please contact us on: 71-360163

6. Incorrect Address

Please ensure your shipping address is correct.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Packages returned due to address errors

7. Damaged Items

If your order arrives damaged:

  • Contact us within [2 days] of delivery

  • Include photos of the item and packaging

We will work with you to resolve the issue.

Contact Us

If you have any questions about our Delivery & shipping Policy, please contact us:

By WhatsApp: +961 71 360 163

By email: joanna.ib@outlook.com